AI Transparency Statement

This statement explains how NAYA uses and presents artificial intelligence in its sales and communications services. It is intended to help customers and people interacting with a NAYA-powered workflow understand the technology, its limits and the responsibilities that accompany deployment.

1. What NAYA AI may do

Depending on customer configuration, NAYA may use AI and automated workflows to:

• answer or place calls and exchange messages;
• understand requests and extract relevant information;
• ask qualification questions and route enquiries;
• create summaries, transcripts and structured CRM entries;
• draft or send follow-up communications;
• check availability and schedule meetings; and
• provide operators with recommendations or workflow assistance.

Not every deployment uses every feature. The customer’s Order and configuration determine the active workflow.

2. Disclosure when people interact with AI

NAYA supports clear disclosure that a person is interacting with an AI system or synthetic voice where applicable. Customers must configure and preserve an appropriate disclosure at the beginning of an interaction and at any other point required by the law, sector or context in which they operate.

The exact disclosure may need to identify the customer, explain the purpose of the call, state that AI or an artificial voice is being used, provide recording or transcription information, and explain how to reach a person or opt out. NAYA does not warrant that one script is sufficient in every jurisdiction.

3. Synthetic voice and generated content

NAYA may generate synthetic speech or text. Synthetic output is designed to communicate customer-approved information and complete configured tasks; it is not a human speaker and should not be presented deceptively as a particular real individual.

Customers must not use NAYA to impersonate a person, conceal a caller’s identity, create deceptive endorsements, fabricate evidence or mislead someone about the nature or purpose of an interaction.

4. Accuracy and limitations

AI is probabilistic. It may misunderstand speech, make an incorrect inference, omit context or produce an inaccurate response. Background noise, accents, unusual names, incomplete customer materials and changing external systems can affect performance.

Customers must test their workflows, review scripts and knowledge sources, monitor outcomes and provide human escalation for situations that cannot safely be resolved by automation. NAYA output is not legal, medical, financial or other professional advice.

5. Human oversight and escalation

Customers should define escalation criteria, responsible human teams and fallback paths before launch. Relevant triggers may include a request for a human, repeated misunderstanding, vulnerability, distress, complaint, legal threat, emergency language, sensitive personal data, an opt-out, or a decision with material consequences.

NAYA is intended to assist routine sales and service workflows. It must not be the sole decision maker for employment, housing, credit, insurance, healthcare, education, legal rights or access to essential services without a separate lawful assessment and meaningful human review.

6. Data used during AI interactions

Depending on configuration, the service may process names, contact details, customer-provided CRM or lead fields, call metadata, audio, transcripts, summaries, qualification responses, scheduling information and customer-approved knowledge materials. The Privacy Policy and Data Processing Statement explain the roles and safeguards that apply.

Customers must minimize the data supplied, avoid unnecessary sensitive data, provide required privacy and recording notices, and configure access and retention to suit their lawful purpose.

7. Training and improvement

The use of Customer Data for model training or generalized product improvement must be governed by the Order, DPA and documented configuration. This public statement does not claim that every underlying provider follows the same training policy, and customers should obtain deployment-specific commitments before providing confidential or regulated data.

NAYA may use technical and aggregated service information to maintain security, diagnose failures and improve reliability, subject to the contract and applicable law.

8. Outbound calling and communications

AI-generated or artificial voice calls may be subject to specific consent, disclosure, caller-identification, calling-time, recording and opt-out requirements. Customers must assess every campaign and geography before launch.

In the UK, customers should address TPS and CTPS screening, prior objections, suppression lists and transparent caller identity. In the United States, customers should address the TCPA, FCC rules, the FTC Telemarketing Sales Rule where applicable, National and state do-not-call rules, consent and revocation requirements, and state artificial-intelligence or call-recording laws. Other countries may impose additional rules.

9. Prohibited and restricted uses

NAYA must not be used for fraud, harassment, unlawful discrimination, deceptive impersonation, coercion, unlawful surveillance, illegal products or services, evasion of opt-outs, emergency-service interference, or communications prohibited by law.

High-risk, regulated or sensitive uses require prior written approval, a documented risk assessment, appropriate notices and safeguards, and independent legal review.

10. Feedback, complaints and opting out

If you are interacting with a NAYA-powered system, you may ask whether the interaction is automated, request a human where the customer provides that option, and communicate an objection or opt-out. The customer operating the interaction is normally responsible for acting on the request.

Concerns about NAYA technology may also be sent to hello@nayaai.io. Include the customer or organisation involved, approximate date and time, telephone number or channel, and enough detail to investigate without sending unnecessary sensitive data.

11. Regulatory approach

NAYA monitors legal developments affecting AI transparency and automated communications. This statement is intended to support transparent deployment, including the EU AI Act’s transparency expectations for directly interactive AI systems, but it is not a claim that every customer deployment automatically complies with every law.

12. Changes

NAYA may update this statement as services, evidence or legal requirements change. Material changes will be reflected in the updated date and communicated where required by contract or law.