Respond to new enquiries
Start the appropriate response when a new enquiry arrives instead of leaving the opportunity waiting.
AI Lead Response, Follow-Up & Booking
Respond to every lead and keep the follow-up moving
Give new enquiries a timely first response and a consistent follow-up path while you control the cadence, stop rules and moment a person should step in.
naya · Campaign dashboard
2 secreported response time
Nicolo Call Center reports that Naya reduced response time from ten minutes to two seconds and saved more than 300 hours each month. Results reflect that customer's deployment and are not a universal performance promise.
See the customer evidenceWhat it is · Who it is for
AI lead follow-up that keeps every opportunity moving.
Naya helps respond to new enquiries, continue the approved follow-up, understand replies, stop when someone opts out and book the next conversation in your calendar. It gives your business a reliable system for staying present without making every follow-up depend on someone remembering to do it.
Who it is for: Businesses that need valuable enquiries answered and followed up consistently, whether that responsibility currently sits with the owner, a small team or an established sales and service operation.
Ways businesses use Naya
Keep valuable leads moving from first response to booked conversation.
Keep interested leads moving
Continue the agreed follow-up so promising conversations do not depend on memory or a quiet day.
Recover missed opportunities
Re-engage suitable leads that went quiet and give them a clear route back into the conversation.
How Naya works
From new enquiry to the right next step.
01 An enquiry arrives
A call, form submission, advertising lead or another configured source starts the workflow.
02 Naya responds
Naya sends the appropriate first response using the information available about the enquiry.
03 Follow-up continues
Naya maintains the agreed timing and follow-up sequence without depending on someone remembering every next action.
04 The response changes the path
A reply, booking, request for a person or opt-out tells Naya whether to continue, hand over or stop.
05 The next step is completed
Naya books the conversation in your calendar, routes the opportunity to you or your team, or closes the follow-up appropriately.
Trust and control
Follow up consistently without losing control.
Set how and when Naya follows up, keep human support within reach and stop outreach when someone opts out. Read the AI Transparency Statement
Stop means stop
When someone opts out, Naya ends the applicable follow-up sequence and adds the contact to the relevant suppression workflow.
Human support stays available
When someone asks for a person or reaches an agreed escalation point, Naya can route or flag the conversation for you or your team.
You set the follow-up rules
Define the audience, timing, number of attempts, quiet hours and conditions for continuing, stopping or handing over.
Frequently asked questions
Common questions about AI lead follow-up.
AI lead follow-up uses configured automation to respond to enquiries, maintain an agreed cadence and adapt when someone replies, books, opts out or asks for a person.
Naya is designed for rapid response. Actual timing depends on the lead source, channel and deployment conditions. Nicolo Call Center reports a reduction from ten minutes to two seconds in its deployment.
Naya can support calls and message-based follow-up depending on the workflow selected for your business. The exact channels are confirmed during setup.
Yes. You can define the cadence, quiet hours, attempt limits, approved content, stop conditions and escalation points for your workflow.
The response changes the path. Naya can continue appropriately, stop after a booking, route the conversation to a person or end outreach when someone opts out.
Yes. Where calendar booking is configured, Naya can check your availability and book the next conversation into your calendar.
You define the handoff conditions. A person can step in when someone requests human support or when the conversation reaches an agreed escalation point.
Explore more of Naya
Continue through Naya's connected sales workflow.
Stop letting promising leads quietly disappear.
Respond, follow up and move each suitable enquiry toward a booked conversation, with you or your team still in control.