Answer inbound and after-hours calls
Give callers a useful response when you or your team are busy, unavailable or off the clock.
AI Voice Agent for Sales and Service
An AI voice agent that answers, qualifies and books
Naya handles inbound and approved outbound calls, understands why someone is calling, answers questions using your business information, qualifies intent, books the next conversation in your calendar and brings in you or your team when human support is needed.
naya · Voice agents
400+hours of sales-call training
Naya states that its sales brain has been trained on more than 400 hours of real high-ticket sales calls, including objections, stalls and hesitation. The agent still operates within the business information, controls and limits you provide.
Explore Naya's voice capabilityWhat it is · Who it is for
An AI voice agent built around your business.
Naya handles inbound and approved outbound calls using the business information, questions and call rules you provide. It can understand why someone is calling, answer common questions, qualify interest, capture useful context, book appointments in your calendar and bring in a person when needed.
Who it is for: Businesses that need calls handled consistently, whether the phone is managed by the owner, a small team or an established sales and service operation. It is especially useful when missed calls, after-hours enquiries, repetitive questions, qualification or booking create a bottleneck.
Ways businesses use Naya
Be available for more of the calls that matter.
Qualify enquiries and book next steps
Ask approved questions, understand the reason for the call and schedule suitable appointments in your calendar.
Re-engage leads with approved outbound calls
Follow up, send reminders or reconnect with permitted audiences using the purpose and instructions defined by your business.
How Naya works
From hello to the right next step.
01 Prepare the agent
Provide your business information, call purpose, approved questions, calendar availability and rules for disclosure, escalation and stopping contact.
02 Naya answers or calls
Naya answers an incoming call or begins an approved outbound conversation for the audience and purpose you have defined.
03 Naya listens and responds
The agent understands why the person is calling, answers common questions and asks the appropriate qualification questions.
04 Naya takes the next action
Naya can book an appointment in your calendar, bring in you or your team, or automatically mark the number as Do Not Call when requested.
05 The outcome is captured
Where configured, the call outcome, summary and transcript are made available for authorised review.
Trust and control
Automated calls with clear boundaries.
Naya works within the business information, call purpose and rules you define, while keeping opt-outs and human support available throughout the conversation. Read the AI Transparency Statement
Automatic Do Not Call handling
When someone asks not to be called again during a conversation, Naya recognises the request, automatically marks the number as Do Not Call and suppresses it from future outbound calling workflows.
Human support stays available
When someone asks for a person or reaches an agreed escalation point, Naya can route or flag the conversation for you or your team.
You define the call rules
Set the purpose, audience, business information, approved questions, calendar availability and conditions for booking, handing over or stopping contact.
Voice performance can be affected by background noise, accents, unusual names and incomplete business information. Testing, monitoring and human support remain important.
Frequently asked questions
Common questions about Naya's AI voice agent.
It is a conversational system that can answer or place calls, understand requests, ask approved questions and move a suitable conversation toward an answer, booking or human support.
Yes. Naya can answer incoming calls and place approved outbound calls for the audience and purpose your business has defined.
Yes. You provide the business information, call purpose, approved questions, calendar availability and rules that shape how the agent responds.
Yes. Naya can ask the approved qualification questions, understand the response and book a suitable next conversation in your calendar.
Yes. When human support is requested or an agreed escalation condition is reached, Naya can route or flag the conversation for you or your team.
Naya recognises the request during the call, automatically marks the number as Do Not Call and suppresses it from future outbound calling workflows.
Where configured, authorised users can review the call outcome, summary and transcript. The exact information retained is set for the deployment.
Explore more of Naya
Continue through Naya's connected sales workflow.
Make every important call part of a system that follows through.
Answer more opportunities, understand intent and move each suitable conversation toward the right next step.