Handle inbound and after-hours enquiries
Give callers a useful response when your team is busy. Capture the enquiry and route it towards a booking, answer or human support.
Calling & qualification
AI calling that answers, qualifies and books.
Handle incoming enquiries and run approved outbound calling with one consistent sales process. Ask the right questions, capture intent and move suitable prospects to a booking, quote or your team.
naya · Calling & QualificationIllustration
From first call to next action
- 01
Answer or reach out
Inbound calls and outbound campaigns
- 02
Ask what matters
Business-specific qualification
- 03
Agree the next step
Book, request a quote or hand over
Connected by your playbook
One connected sales operating system
Connect this capability to the wider sales process, from the first enquiry to the next action your customer and team agree.
Explore Naya’s capabilitiesWhat it is · Who it is for
AI calling and qualification, built around the next step.
AI calling and qualification connects a phone conversation to a useful sales outcome. Naya handles incoming calls and approved outbound activity using the questions, knowledge and rules you provide. It can capture the reason for an enquiry, ask the right qualification questions, book a suitable appointment or bring in a person. Call minutes and concurrency provide the capacity; your playbook defines how that capacity is used.
Who it is for: Teams that need to handle missed or after-hours enquiries, qualify new demand, follow up existing opportunities or organise outbound calling without asking a small team to manage every conversation manually.
Ways businesses use Naya
Give each conversation somewhere to go.
Qualify before the next conversation
Ask the agreed questions, understand the customer’s needs and give your team context before they take the opportunity forward.
Organise outbound calling and follow-up
Run approved voice campaigns, scheduled outreach and lead follow-up around the audience, purpose and contact rules you define.
How Naya works
From first call to next action.
01 Select
Choose the inbound use case or approved outbound audience.
02 Configure
Set your questions, call windows, knowledge and handoff rules.
03 Qualify
Understand the enquiry and capture the relevant details.
04 Route
Book the next step, send a quote request or involve a person.
05 Keep the outcome visible
Keep the relevant outcome and next action available to the team through the configured records and reporting.
Trust and control
Consistent calls with clear controls.
Your business sets the audience, call purpose, questions and permitted next actions. Human support and contact preferences remain part of the process. Read the AI Transparency Statement
A playbook for each purpose
Prepare the agent with relevant knowledge and approved questions. Do not use a generic conversation where the audience or objective needs a different approach.
Respect stop requests
Naya’s calling workflow recognises requests not to be called again and suppresses the number from future outbound calling workflows.
Keep outcomes visible
Use call logs, recordings and transcripts to review conversations. Route questions or exceptions that need a person to the team.
Frequently asked questions
Common questions about calling & qualification with Naya.
Yes. The plans include inbound call handling and outbound voice campaigns, with call minutes and concurrency set by the selected tier.
Yes. Configure the agent and playbook around your business information, qualification questions and agreed next steps.
The allowances are one concurrent call on Standard, two on Growth and three or more on Custom, as agreed in the package.
Yes. Calendar booking can be connected to the qualification workflow so a suitable enquiry has a clear next step.
Choose from the available voice library or use self-managed cloned voices within the selected plan’s allowance.
The agent recognises an opt-out request during the call and marks the number Do Not Call, suppressing it from future outbound calling workflows.
Call logs, recordings and transcripts help authorised users review the conversation and its outcome. Retention and access follow the configured setup.
Explore more of Naya
Continue through Naya’s connected sales workflow.
Make every important call part of a system that follows through.
Build a repeatable process that helps your team handle more opportunities and keep the next action moving.