Keep existing inbox conversations moving
Connect Gmail, sync conversations and use AI-drafted replies with review and approval controls that reflect your process.
Email & SMS
Connect your inbox, outreach and follow-up.
Connect your current inbox, organise outreach and follow up through email and SMS. Bring replies and next actions into the same sales process your team uses for calling and qualification.
naya · Email & SMSIllustration
A connected conversation
- 01
Prepare the channel
Connected inbox or outreach mailboxes
- 02
Send with context
Email sequences and supported SMS
- 03
Keep it moving
Reply, review and follow up
Connected by your playbook
One connected sales operating system
Connect this capability to the wider sales process, from the first enquiry to the next action your customer and team agree.
Explore Naya’s capabilitiesWhat it is · Who it is for
Email and SMS connected to the way you sell.
Naya brings inbox conversations and outreach activity into the wider sales process. Connect an existing Gmail inbox for conversation syncing and reply assistance, or prepare sending domains and mailboxes for outreach campaigns. Email sequences, templates and supported SMS workflows help the team follow through after a call, enquiry or quote. The connected inbox and campaign-mailbox setup serve different purposes, so each should be configured around the work it needs to do.
Who it is for: Small teams managing a current sales inbox as well as outbound email or follow-up activity. It is useful when replies, sending infrastructure and next actions are spread across separate tools or handled inconsistently.
Ways businesses use Naya
Bring the moving parts of messaging together.
Prepare and run email outreach
Manage domain purchasing, mailbox or bulk mailbox creation, warm-up, email templates and drip sequences around your outreach audience.
Follow up through the right channel
Use supported email and SMS workflows for relevant next steps after an enquiry, conversation or outstanding quote.
How Naya works
A connected conversation.
01 Connect
Link your Gmail inbox or prepare outreach domains and mailboxes.
02 Prepare
Set templates, audiences, timing and the controls your team needs.
03 Coordinate
Use email and supported SMS alongside calls and other next steps.
04 Respond
Review replies, capture context and progress suitable opportunities.
05 Keep the outcome visible
Keep the relevant outcome and next action available to the team through the configured records and reporting.
Trust and control
Messaging with the right preparation and controls.
Separate current customer conversations from outreach sending. Define who should receive a message, what it should say and when the workflow should change or stop. Read the AI Transparency Statement
Reply approval controls
Use AI reply assistance with the review and approval settings appropriate to your connected inbox and business.
Sending readiness
Prepare domains and mailboxes and use warm-up as part of your setup. Warm-up cannot guarantee delivery or inbox placement.
Workflow-specific messaging
Agree message content, channel, timing and stopping rules for the audience. Confirm the applicable usage and provider charges before launch.
Frequently asked questions
Common questions about email & sms with Naya.
No. Connected Gmail supports existing conversations and reply assistance. Outreach mailboxes support sending campaigns, templates and warm-up.
Bulk mailbox creation is part of the feature set. The number, setup and any associated provider charges should be agreed for your package.
No. Delivery depends on factors including the sending setup, audience, message and mailbox reputation.
This page describes connected Gmail support. Other provider connections should be confirmed for your deployment rather than assumed.
Domain purchasing and management are part of the feature set. Domain availability, mailbox setup and associated charges depend on your package and provider.
SMS can be used within supported sales and follow-up workflows. Configure the channel, message and timing around the customer’s next step.
Feature access does not mean unlimited sending. Usage allowances, mailbox or domain costs and provider charges follow the agreed package.
Explore more of Naya
Continue through Naya’s connected sales workflow.
Keep the right conversation moving, across calls, email and SMS.
Build a repeatable process that helps your team handle more opportunities and keep the next action moving.